On the basis of these general terms and conditions (GTC) comes between the customer and
KOLO Berlin, Selchower Straße 31, 12049 Berlin, the contract is concluded.
Subject of the contract
This contract regulates the sale of new goods from the fashion sector via the provider's online shop. For the details of the respective offer, reference is made to the product description on the offer page.
Conclusion of contract
The contract is only concluded in electronic business transactions via the shop system. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for the conclusion of the contract comprises the following steps in the shop system:
Selection of the offer in the desired specification (size, color, number)
Placing the offer in the shopping cart
Press the button 'order'
Enter the billing and delivery address
Selection of the payment method
Checking and processing of the order and all entries by clicking the button 'order for a fee'
Confirmation email that the order has been received
The contract is concluded when the order confirmation is sent.
Retention of title
The delivered goods remain the property of the provider until they have been paid for in full.
Prices, shipping costs, return costs
All prices are final and include sales tax (value added tax) in accordance with Section 19 Paragraph 1 UStG. The following flat-rate shipping costs apply to each order: Germany: € 4.90, EU: € 8.90, international: € 15.90. In the case of partial deliveries, the flat rate only applies once. If there is a right of withdrawal and use is made of this, the seller bears the costs of the return.
Terms of payment
The customer only has the following options for payment: advance transfer, payment service provider (PayPal), credit and debit cards, cash payment when picked up at the studio.
Further payment methods are not offered and will be rejected.
After receipt of the invoice, which contains all the information for the transfer and is sent by email, the invoice amount must be transferred in advance to the account specified there.
The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 5 days of receipt of the invoice.
The goods will be sent immediately after receipt of payment has been confirmed. The dispatch takes place on average after 5 days at the latest. The entrepreneur undertakes to deliver on the 7th day after receipt of confirmed payment. The delivery time is 5-7 days, unless otherwise stated in the item description.
The provider sends the order from its own studio as soon as the entire order has been manufactured there. The customer will be informed immediately of any delays.
Consumers have a statutory right to liability for defects in accordance with the relevant provisions of the German Civil Code (BGB) for the services offered. If there is a deviation from this, the warranty is based on the provisions in the General Terms and Conditions (GTC).
Drafting of contracts
The contract text is saved by the provider. The contract text will be sent to the customer by email with the order data. For security reasons, the order details are no longer accessible via the Internet.
Right of withdrawal
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
In order to exercise your right of revocation, you must inform us (KOLO Berlin, represented by Aigerim Usabaev, Selchower Straße 31, 12049 Berlin, Tel .: 0049 (0) 30 98407414) by means of a clear declaration (e.g. a letter sent by post, fax, or E-mail) by means of a clear declaration (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. A model withdrawal form is not required.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to KOLO Berlin, represented by Aigerim Usabaev, Selchower Straße 31, 12049 Berlin, immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
We bear the direct costs of returning the goods. For the return, we will send you a return label to the email address you provided on request. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
End of revocation
Language, place of jurisdiction and applicable law
The contract will be drawn up in German. The further implementation of the contractual relationship takes place in German.
The ineffectiveness of a provision of these terms and conditions has no effect on the effectiveness of the other provisions. Implementation of the ODR directive on online dispute resolution in accordance with Article 14 (1) ODRVO The European Commission provides a platform for online dispute resolution (OS), which you can find at http://ec.europa.eu/consumers/odr/.
Note according to § 36 Abs. 1 Nr. 2 VSBG: We would like to point out that we are generally ready to participate in dispute settlement proceedings before a consumer arbitration board. Consumers can contact the following consumer arbitration board: General consumer arbitration board of the Center for Arbitration e.V.
Contact: Straßburger Straße 8, 77694 Kehl
Tel .: +49 7851 79579 40
Fax: +49 7851 79579 41